We had a fantastic experience when replacing our heating system with Cozy World.
As per usual, I did my research and called various highly-rated contractors for pricing for a furnace replacement, along with a humidifier and a new air cleaner. I also wanted them to install the new ecobee thermostat I had purchased.
I finally selected Cozy World as they appeared to have very competitive prices and excellent reviews. Their sales representative Robert insisted on dropping by to survey the current installation first and I'm glad he did.
He found that we had black plastic ABS piping exhaust piping that was now out of code and should be replaced with the white PVC piping. Robert also noticed that the fresh air intake in the basement furnace room was not attached to anything and was simply drawing cool air from within the furnace room. He recommended installing an inexpensive "boot" to seal the system and that would improve airflow throughout the house. Robert is clearly a very knowledgeable person and did not try to upsell me on any items. He agreed with my selection of the Lennox Elite two stage variable speed gas furnace and related products.
On the day of the installation, Saeed and his coworker Amir came to our house and politely introduced themselves and explained all the things that they would be doing. They worked quietly and efficiently but were happy to answer questions if asked.
From doing my research, I know that a typical installation takes about 4 hours, especially if you get the lowest price contractors. By the time that the Cozy World installers had left our house, 6 hours had gone by. I feel that was due to their attention to detail and desire to do an excellent job. At the end of the job, I think the furnace room was cleaner than when they had started and the installation looked immaculate. Before leaving, they took extra time to show my wife all the details of their work, including how to use the new thermostat, new air cleaner and our brand new ecobee thermostat.
We have always complained that the air flow to the master bedroom was weak and since it was the furthest room from the furnace, we didn't think we could do much about it. However, the installation of the boot has significantly improved the airflow to the point that it's no longer an issue. We finally have good airflow and heat to the master bedroom!
All in all, I don't think things could have gone any better. We got a great price and a great installation, so what more could one ask?
I have already recommended Cozy World to one of my friends and will continue to do so to anyone else who asks. They certainly are top notch!
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- Company Response
Thank you very much for your detailed review.