The Edmonton branch fitted our windows a few years ago and all was fine till 2 windows failed to close.a lot of emails back and fourth then they sent there tech guy out who basically cut the window up beyond repair (photos attached) then after alot of emails again they decided to replace the windows what was great if they would have looked the same .the replaced then with totally different windows .not the same profile and the original are internally beaded and the inferior ones they put in are exterior beaded so Any one from the outside can take my window out now and enter my house .but they think this is fine and wont rectify there problem.$12600 per paid for these windows .they blocked me on the dm messages and other chains Im in with them thats why I cannot comment in my name.AVOID the EDMONTON branch at all costs .READ BBB AND GOOGLE REVIEWS first and save yourself a lot of money.please see attached photos
- Approximate cost of services:
- $12,600.00
- Company Response
We regret to hear that you are not satisfied with what has conspired. We respect and value all our customers opinion.
We believe that we have done our best to rectify the situation.
Description :
2 windows had problems interlocking that our technician was unable to fix and therefore we took the initiative to replace them with a brand new windows. Prior to this we notified you that the profile appearance of our windows has slightly changed due to innovation. Fortunately this is a vital part of our manufacturing capabilities as we always strive to better our product.
Resolution:
Brand new upgraded newer model windows have been installed. Compensation for inconvenience was offered.
All completed in line with our scope of work.We are committed to providing our customers with the best possible service and support. If you have any issues or concerns, our team is always available to help.