Canadian Choice

Canadian Choice did an excellent job. Stan was very helpful - he suggested the window styles and they look great. The installation went very well from start to finish. Not only do the windows look great, but it is much warmer too.

"24years warranty expired in 24 hrs." Run away from this company if you cancel the order with in 10days.I regret to inform you that my experience with Canadian Choice Windows has been nothing short of disappointing. After the installation of the windows, I discovered moisture accumulating on the windows, and much to my surprise, I was informed that this issue was not covered under warranty. Despite the obvious problems with the functionality of two of the windows, the customer service has been incredibly unhelpful. Each time I attempt to address these issues, I am met with excuses and a tendency to shift blame onto me.

I have repeatedly attempted to seek support from the customer service team, only to be met with a requirement to submit my complaints in writing via email. Verbal complaints seem to be disregarded entirely, which has made the process of addressing these issues needlessly difficult and time-consuming.

Furthermore, my suspicions regarding the installation of lower quality windows have been met with complete silence from the company. I have reached out to Canadian Choice Windows to request verification regarding the quality of two of the windows, and their failure to reply is both disappointing and concerning.

Additionally, their lack of willingness to conduct a post-installation inspection and their insistence that I wait 5-6 months for this process is not only inconvenient but also threatens to delay my government rebate. This unanticipated delay is completely unacceptable and reflects a lack of consideration for their customers' time and resources.

On top of these issues, during the installation, the installer negligently dropped tools, resulting in damage to my stair steps and wall. Despite bringing this to the attention of Canadian Choice Windows, I have been met with an astonishing lack of responsiveness and accountability.

Overall, my experience with Canadian Choice Windows has been marred by subpar quality, unhelpful customer service, and an unacceptable lack of accountability for damages caused during the installation process. I would caution anyone considering their services to think twice and carefully consider the potential consequences of engaging with this company.

One of the reasons why i chose this company is they are supposedly "Baeumler Approved" contractors. I highly doubt that. That was my first mistake even though i did get 4 different quotes. The windows look great and were priced about the same as the other quotes. Joe the salesman knows how to sell. The after sales customer service doesn't exist with this company. They installed 18 window in total but my issue is with the basement window sliders. They do not lock properly, when they are locked there is alot of movement when locked and their customer service dept made an appt to have a tech inspect and repair the windows. A week later their service dept called and said no after re-evaluating your case we have determined the window movement is normal so no need for us to send a tech to inspect. i said that's weird first you say there is an issue and now you are saying no its normal? Also 6 basement windows were installed and only 1 of them doesn't have movement so how can you say the movement is normal if the one window doesn't move at all when locked? Even Joe their salesman said yes the windows shouldn't move like they do so i don't know why they can say nope windows are fine. I will be taking further action.

Needed whole house done. Stan explained everything needed, competitive price, educated and help facilitate the Government Rebate. Michael and team did a great job installing. They took care, clean up after themselves, the attention to detail and finishing of the trim inside was perfect, including working it into existing kitchen backsplash. No hesitation in recommending, they did great job.

Joe was amazing! He had come to our home to measure/quote only 6 windows that were left in our house to be replaced. Others had told us that it is too small of a job and we had signed with another company that was glad to take our money but never show up to complete the measurements.

With Canadian Choice - Joe listened to our concerns, explained window options, assisted us in making a great choice that we are happy with and followed through with ensuring that the team showed up to complete measurements.

The install team were professional and cleaned up after themselves.

The sales person also continued to follow up after the install to ensure that went smoothly and that we are satisfied with everything. Thank you Joe and team for our new windows.

I hired Canadian Choice twice to do my home windows. The experience with the first batch was great and I called them again in the following year. A couple of months ago, I recommended Canadian Choice to my friend. He did a deep research and comparison with other installers and finally chose Canadian Choice for his windows.

I had a good experience with my salesman Stan in getting questions answered and the paperwork was pretty straight forward. Michael and his team did a great job installing 26 windows in 2 long days. The Canadian Choice office was also very good with regular email communication and window delivery was on schedule as promised from the start. Stan and CC a Customer Care rep also visited the job site during installation to answer any follow up questions.

I'm extremely happy and satisfied with the newly replaced 14 windows.
All energy rated and qualified for Canada Greener Home rebate. The salesperson, Sasha from the Ottawa office was very knowledgeable and helped me through the process. The installation crew were very professional and respectful and did a clean job.
Number 1 .

Our home had all 27 windows and a sliding door replaced.
It was a great experience dealing with Canadian Choice.
Our sales rep was Tonyd and he was amazing. He made the experience very pleasant. He was very knowledgeable and accommodating to our requests and schedule. It was a pleasure working with him to complete the order.
The installation date went as scheduled and we are happy with the windows and door.
We would recommend Tonyd and Canadian Choice to anyone inquiring about new windows and doors.

We had 8 windows and 2 doors replaced by this company. All energy rated and qualified for Canada Greener Home rebate. The staff was very professional. Our salesperson, Jemal was very knowledgeable and helped us through this process. The installation crew were very professional and respectful and did a clean job. Their office provided us with the most detailed invoice which made our life easy as we were applying for government grants and loans. Overall we are very satisfied with this company. If you are looking to change your windows with energy saving ones that qualify for rebate, please be careful with who you hire & do your research.