Hello, we contacted this company and met with Vince our sales rep. He was very professional and took the time to teach us on options and answer any questions. Felt a little rushed when presented on pricing and having to make a quick decision but Vince was always available to answer questions .
Told we would see install team in 7 days to measure . The 2 gentlemen showed up within that widow and were very polite and answered a lot of my questions as I was concerned about retro install.
Was told the install would be scheduled for April . Called Vince mid April as I have not heard a anything . Within a day had confirmation on scheduled date May . Not really an issue for me as I had flexibility in my schedule .
Week of install I had not heard anything from company and again called Vince to confirm as I had already reschedule my schedule for the install .
Within a day install was confirmed and install team showed up.
My 2 installers were very polite and worked very hard all day . They would show up around 9 am and work until 7pm .
I don’t believe they were the original planned installers with the push to confirm my install date as they were not the team measuring the first time but that maybe by design. Either way they were a little behind because I had very high widows and they needed to get scaffolding that was not available.
This pushed the project out one day past our planned schedule but like I said earlier I was flexible with my schedule .
Quality of work was good , retro fit allowed us not to affect the inside of the house very convenient just some small touch up needed .
Small caulking issues but very minor .
Some small damage to my siding when removing but in my case I am replacing siding so not an issue .
Clean up very good most days found 1 piece of glass on my drive way . Not a huge deal for the work
I have a very large wall of widows in the back of my house hard to install . They were left very dirty . I would say this was rushed on last day . I am hoping when I go to clean no issues .
3 days after install a small crack started to show on a kitchen window. I contacted Vince and within min he sent me a link to schedule my concern. Have not completed yet so I will see how that goes .
Overall all so far very happy with the quality of widows and service .
I will definitely contact them again for future projects.
- Company Response
Hi Chris, thank you for your detailed review. Happy that you will be using us in the future.