Their sales guy and office staff were great but the installers were not, we have had them back 3 times now, once for a broken frame that their installer set a nail through by accident(stuff happens), once because the patio door was frosting up this cold February, they re-sprayed insulation around the door frame, and once to fill in 1 to 2 inch gaps in the outer caulking that they missed on the installation, these were at ground level that I could see. The sliding patio door has never sat flush in the door frame and there is a slight draft between the sliding doors. They have been good to come back and fix things but I would have expected a
better installation in the first place? Also wasn't impressed when the one of the crew asked for my wifi password so he could save on his cell phone bill.
- Company Response
Hello Private User,
Thank you for your review. We strive to do a perfect job first time around, unfortunately there could be many reasons as to why its not always the case. What we can guarantee is that we will always come back and fix any issues that arise. If you have any questions please call us @ 1-866-807-0064