I haven't had many issues with the windows itself but you can feel the cold in the frames like if it was not properly insulated around the frame. The fiberglass door was extremely pricey and its been a year and the paint is coming off there is a gap between the door and the floor where a huge amount of air flows into the home. The rubber at the bottom of the door has come off. I have emailed the sales representative and the company multiple times since June and I haven't heard anything from them.
- Approximate cost of services:
- $15,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
*** UPDATE (September 27, 2017): The customer did not reach out to our head office. We have reason to believe that this review was made for the wrong company, as the product in the photo does not match any product we carry. We hope the client does reach out to us and rectifies this review, as we are more than willing to work with the flaws of our products, but we cannot be responsible for other companies' products. best regards
(September 25, 2017)
Hello,
We are sorry you are experiencing this problem. However, the door in the photo does not seem to be a door we carry. We do not install such sweepers on any of our doors. We will gladly look into this matter for you. We also have not received any emails in this regard. In order to identify that you are indeed one of our clients from a year ago, please give our head office a call with more information: 1-866-807-8064.
We hope to hear back from you soon