The company sent out 2 different crew members to install my windows and patio door. When the window installation came by they did not have a ladder to reach the second floor so they come back the next day to install all my windows in one day..
The guys that came by to install my patio door was by far the best crew I've seen. One of the installer name was Igor and he answered all my questions and kept me up to date on the installation. He even took pictures of the installed windows and doors saying. I can tell Igor is very dedicated and proud of his work.
A few days after the installation I noticed missing caulking around one of the windows, a few quick calls to the company they finally sent someone too finish the caulking. Was glad to see Igor come back to fix this issue..
I emailed pictures regarding water issues under one of the windows they installed and they responded via email that it looks like oil. This cannot be oil as it's not close to our cooking area..
I need them to send someone to my house to inspect the water issue and ensure the installation of the window was done properly.
I've added pictures of the missing caulking and the water stains under one of the windows.
I need someone from the company to come by inspect the installation of the window.
I will update my review once they prove to me that send behind their installation guarantee
UPDATE: someone from the company came by and looked the marks under the window and noted it's not water issue and the instalation of the window was done correctly. Thinking of haveing someone cut out the drywall to ensure this is not water issue..
- Approximate cost of services:
- $15,000.00
- Company Response
Hi Norm, please reach out to our service team at 416.848.6930 ex 101.