Poor Customer Service - Do not stand by their product.
Toronto
Reached out to the company 5 months after installation. It took numerous attempts to get hold of someone in service. (blame it on Covid) I had 3 problems: patio door lock and 2 windows with internal scratches that would have been done at the factory level.
The lock was repaired within a month. The scratches inside the two panes of glass that a human does not have access to is NOT covered under warranty. You have 2 weeks to notice and get back to them. REALLY!!! Doesn't say that anywhere. I would have to pay for the glass replacement. BUYER BEWARE.... SHOP SOMEWHERE ELSE.
- Approximate cost of services:
- $10,000.00
3 of 4 people found this review helpful.
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- Company Response
We're sorry to hear about your experience, please reach out to consumercare@windowscanada.com