Replaced old 4" eavestroughs and downspouts with new 5"
I hired them to do my entire lower roof - new eaves troughs, smart screen, downspouts - including redirecting a downspout that was going into my underground weeper. They did a good job both times. Each time it took about 4 weeks to complete the job after I signed the estimate (which took about 2 weeks for each project). I wanted them to do my small roof above my bedroom - the last part of my house not completed. Well, this is where their customer service fell apart. I emailed pictures and measurements of the eaves and asked for a quote. I followed up 1 week, 2 weeks and 3 weeks after my initial email. Josh told me 2 weeks after I submitted the request that I would be getting the estimate very shortly. I waited another week and still did not receive it. A simple estimate! I was so frustrated that I contacted another company that previously provided an estimate for one of the 2 jobs Better Contracting did. I got an estimate within 3 days of my request and they came and completed the work 4 days after I signed my estimate!!! If it was not for this last experience, I would have given Better Contracting a 10! They need to get their act together as they are losing business from reasonable customers like me.
- Approximate cost of services:
- $3,800.00