Avenue Road Roofing

Excellent service from sales representative (Tyson) to production scheduler (Barb) to actual workers (sorry - I cannot remember the names).

Very tidy and careful with gardens surrounding the house. The workers were punctual and hard working from what I could see. Also very polite.

Although I think the price may be a little more than some other companies, I had used them in the ast and were happy with their service. I'm not one to spent hours searching and interviewing companies - I just wanted to get the job done and knew from experience that it would.

have hired them to do siding as well on the house which will happen shosrtly.

I first called Avenue road roofing because no matter where i go i always see an avenue road truck, I needed some work done so I called them. So they did work for me, the clean up was exceptional. No mess was left. The job looks fantastic. I have certainty that I will have no problems with leaking. The salesman answered all my questions and even showed me pictures of the problem. The office were very friendly, and obviously very efficient as within days I had my quote. Would I use avenue again? They will be the first ones I call.

It has been a pleasure to do business with your company. It's quality work and we wouldn't hesitate to call you again.

(Flat roof replacement, fascia and metal. Done in 2010)

You asked for feedback and I am glad to report that your masonry crew did an excellent job on our chimney rebuild. R.G. was very professional and obviously takes pride in his work. I climbed onto the roof with your supervisor K.T. to inspect the work and found it to be excellent. I was concerned because the roof had been replaced last fall and I wanted to ensure there was minimal wear on the surface. If there was wear shingles were replaced when the flashing was completed. R.G's expertise and excellent customer service ensures that I will continue to use your company when needed.

Needed damaged bricks replaced in house wall and a new concrete walkway laid from front door to public sidewalk to accommodate my walker.
Fast and efficient timeline from estimate to job completion.
Work crew arrived on time daily, and worked throughout the day just taking 1/2 hr. for lunch.
Work was of high quality,done with an obvious pride of workmanship.
Suervision of job and subsequent follow up with me regarding my satisfaction again excellent.
Brickwork looks great with good match to existing bricks, and walkway is perfect giving me much easier access to my home.
Have also had roofing and siding jobs done to the same high standards.

A couple of years ago I had a leak in the middle of winter and called three companies. Avenue Road Roofing was the only one to call back the same day and came the next day to inspect the problem. They found what was causing the leak and came back to fix it in a couple of days. For this work I would give them an 8 out of 10- a would have given a 10 for this if they had fixed it the same day they came to inspect it. When it was time to replace my roof, I called them on May 10 for a quote. They called me back within 24 hours and came out Friday to provide a quote. They measured the roof but Sean did not provide me with a quote that same day as most companies do but indicated that the cost would be $2.80 per square foot and indicated I would get the quote by the Monday or Tuesday. Having received no email with the quote on Thursday, I called and Sean indicated that I would definitely receive the quote that evening. That evening passed and so did may other days until I called again the following Tuesday (11 days after he visited for the estimate). Sean was not in the office but Kathleen indicated that once he called her back, she would call me back which she did not. I finally received the quote the next day and it was no where near the $2.80 Sean had verbally quoted me. I don't know what has happened to Avenue Road Roofing but this is the poorest of customer service and for this I give them a 0 rating. Thank goodness there are other reputable roofing companies that care about customers.

After my original submission above, I received a call the same day from Bob of Avenue Road Roofing. He apologized and was quite upset that I had received such service and indicated that they pride themselves in providing excellent customer service. I noted that Bob was genuine and was interested in ensuring customers had a great experience. Thanks Bob for your interest in my situation. I definitely give you high marks for calling me and apologizing- sometimes companies make mistakes but companies who are genuine try to make up for them so thanks again.

Reg from Avenue Roofing thoroughly discussed all options with us. Because of his vast experience he showed us logical reasons why he thought the repair he suggested was the best option. He showed us how we could do it in stages and that way we would be able to locate the real problem. This would have saved us a great deal of money if the issue was just a simple patch, which it did not turn out to be. Although we still had to go with a full fix, (which is the only option any other company came up with), we did it in stages with Reg and his crew, which gave us the opportunity to find out the real reason, and we didn't pay any more for it doing it this way, in fact we saved about $2,000. Avenue Roofing ENSURED we had the proper fix for our problem. Helpful, insightful, friendly, and did a GREAT job.

I used Avenue Roofing two times for small jobs. the first was a small patching job on my garage and the second was a larger patching job where I had removed my chimney and needed the hole covered. both jobs were done quickly and done well. there are a LOT of roofers out there and I know I could have found a better price, but Avenue was resonable and very proffessional. I would deal with them again for a bigger job in the future.

Avenue Road Roofing responds promptly, professionally and gets the job done fast, well and for a very resonable price. Highly recommended - I'd call them again in a heratbeat! If you need a quick repair from a reputable company - call them! Thanks again!