Avenue Road Roofing

Norman, a very patient and knowledgeable salesperson from Avenue Road Roofing took the time to explain about the material and the work involved. The friendly roofing crew did a professional job and had removed all the old materials and nails as promised. The supervisor came and inspected the work done.

As a new homeowner, I was thrilled to discover the prior owners had installed heavy, impractical concrete composite tile roofing. It was badly worn early in it's theoretical life, and required expensive disposal. Avenue Road provided one of the more competitive quotes, and crucially, knew about that kind of roofing and how to handle it (many didn't.) The work was completed quickly, financing was easy, and their clean-up was excellent. Repairing some squirrel damage around two points was intended to be part of the work, but not clearly documented in the contract (rookie mistake), which made for some awkward and less-than-congenial follow-up conversations, but eventually, all was made right without additional charge. I'd recommend them, provided you do your homework and are thorough in documenting the exact scope and scale of work - I will use them myself again.

I just wanted to relay the experience my wife and I had with T.A. with your company Avenue Road Roofing. We've noticed small trickles of water coming into our home over the last few months after rain, so after eliminating other possible issues, we feared the worst, that we needed to replace the roof, a costly endeavour to say the least.
We proceeded to contact about 6 different roofing companies to have them come by for an estimate. Two didn't even bother calling back, one was late, and one guy's phone rang about 6 times while he was in our home, and he took the calls 4 times. Not very professional.
Only two guys pulled out a ladder, and proceeded to take a look at our roof which is quite high since it's a narrow but tall townhouse.
Out of those two guys, only one guy really stood out. That was T.A. from Avenue Road Roofing. Trevor was on time, friendly and took the time to ask us many questions about our leak. He seemed to genuinely want to find the source of the problem. Next, he grabbed his ladder and said he'd take a look, which involved bringing the ladder through our house, a tad cumbersome for him perhaps but he didn't seem to mind.
He gets to the roof and immediately notices that our eavestrough is completely full of leaves, dirt,soil,and spends the next 15 minutes pulling it out by hand to clear it out. He also brought our garden hose up with him and ran some water through the downspout to check for clogging.
I should mention here as well that every other company immediately said we needed a new roof. Trevor was the oly one who didn't automatically draw that conclusion. In fact, he was the only one who said he estimated the roof still had "some life" -about 2-3 years.
After getting down from the roof, he said that he thinks he might have solved the problem, that the excessive clogged trough was quite possiby the issue, as the shingles looked ok.
Obviously we were glad to hear this news, and I proceeded to ask Trevor what I owe him. "Nothing" he replied. He added that if that didn't solve the problem, he'd obviously give us a quote on the roof, but if it wasn't necessary, there's absolutely no charge. His thinking was that if/when we do in fact need a roof, we'd remember this experience and call him at Avenue Road Roofing.
Well trevor, you're absolutely right.
Even if the roof is in fact the issue, Trevor was the only one who went the extra mile without earning a dime (I tried to give him money but he wouldn't take it) so that to me is a sign of an honest person, which reflects well on Avenue Road Roofing.
And to prove the power of word of mouth, this morning I came into work and relayed the story to a colleague. This particular colleague just also happens to be needing a new roof soon, and Avenue Road Roofing, and Trevor in particular , will be getting a call all based on the experience we had.
Thank you Trevor! (And good luck with your own new house)

Good first impression. Strong sales force. Caution urged when confirming details regarding dates, times, and materials used. Follow up once job is complete for revisions/repairs less than stellar. Overall I give them a 4 our of 5 as they did what they said they would do, but little else and although mistakes were made and repairs slow to respond...in the end I was satisfied. Nice that the warranty is transferrable too.
Stew H
50 Carlaw Ave

We hired Avenue Road Roofing to repair some damage to our roof and to remove a large TV antenna from the side of our house. The work was done quickly and professionally, although some minor damage was done to our house. I was contacted by Avenue Road Roofing's customer relations department and they remedied the situation, really going above and beyond the call of duty. Hire them with confidence.

I was pleasantly surprised of the quality and workmanship of Avenue Road. I was scepticul at first as have had many repairs done previously by other companies. They also repaired something for me after their quote as its wasn't noticed originally and didn't charge me extra.

This is the second roof which Avenue Road Roofing has done for Mimico Presbyterian Church. Dean Eyford, Sales Rep, spent many hours with our Board to explain the nature of shingles, the exact process for the roof replacement and then came to our congregation to answer question. The installers were professional and the site was kept clean. The end product was of excellent worskmanship.

To Whom it May Concern:

Just a brief note to offer our recommendation for Avenue Road Roofing, who recently completed roofing work on our home.

Although the price was higher than some other estimates we received, the additional cost was justified. Everything the estimator promised us was done. They came when promised, protected our property and our neighbour’s property extremely well. Our neighbor, commented on the exceptional cleanup of her side yard.

My husband was impressed at the speed the men worked at to complete the job. They were obviously skilled because the neighbor across the road had their roof done last spring and it took three days. ARR did the job in one & a half days. He was also impressed by their safety routine. Having worked for North York Hydro for thirty years, safety is important to him. Metal work done around our chimney, skylight and bottom roof edges looks far more professional than the job across the street done by another local company.

In conclusion; all the chaps were polite, answered our questions and left us with a high opinion of your firm. The job looks great (we chose the Landmark 30 year fiberglass shingles). As seniors, we have had many types of jobs done here over the years, and seldom have we been so impressed.

Keep up the good work. You may use us as a reference anytime.

M. Muirhead

Markham, Ont.

I'm very happy with the roofing job. The roof looks superb, the crew was timely, courteous, helpful, managed to do the job without harming any of the flowers in the garden and cleaned up well. Thank you for a job well done and I'll be sure to recomend you to others.