Alliance Floor Source

Floor Retailers
Concord ON L4K 4G9
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Alliance Floor Source
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Reviews for Alliance Floor Source

Average customer rating:
9.7 10 (522 reviews)

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Steve in North York
Steve in North York
1 review ,
10/10

Flooring demolition and installation

We had flood damage to the existing hardwood flooring in our condo and after waiting half a year for the insurance contractor to arrange the replacement (with no start date in sight), decided to take the cash-out and find our own flooring people. We were very lucky to come across Allliance Flooring Source! They were prompt, up front, professional and courteous. Starting the from the fair estimate we were given (which they guaranteed even when an unexpected hitch resulted in an extra day's work for them) to the completion of the job, we were very very happy. The demolition team thoughtfully put up plastic sheets on the lower 3/4 part of the walls and the flooring group left the place nicely swept clean. The flooring looks great. We definitely recommend - Four thumbs up (both of us combined)!

Approximate cost of services:
$13,000.00
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Company Response

Dear Steve,

Thank you for the kind words. And thank you for your business!!

Please make sure you keep up with the "munster" called humidity control, to defend against the evil expention/contraction/delemination.

Lehel

Cecilia
Cecilia
2 reviews Thornhill, ON
10/10

New Home--engineered wood flooring

Alliance, namely Lehel and Susan, were able to assist us right through the decision making process of choosing the right type and color of floor, to ensuring the cement underlay (over radiant heating)was level, to the installation as well as the final touch-ups. After dealing with a number of trades in the last year, I was impressed by the professionalism and work ethic demonstrated by Alliance. All calls were returned quickly, all appointments were kept and any changes to the schedule were mostly due to our issues with the other trades. Lehel was accomodating as well as flexible and our installation went smoothly and quickly. It was a positive experience and I would not hesitate to recommend Alliance.

Approximate cost of services:
$40,000.00
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Alexa from Yonge/Eglinton-7075
Alexa from Yonge/Eglinton-7075
3 reviews Toronto, ON
3/10

Basement stairs

What was good:

Susan was very responsive and met the timeline and budget requirements. She was a pleasure to deal with.

What disappointed:

Sam the installer left one of the side runner pieces loose and knocked a chip out of the bottom of the door. Although the house is old, the principle of leaving the house in the state in which you found it was not adhered to. Lehal and Sam returned again to survey the damage and were unwilling to come up with creative solutions to solve what were small but inconvenient problems. I expected better customer service. I was disappointed that they absolved themselves of responsibility and, to add insult to injury, Sam wore his wet and dirty boots on the new carpet.

The bottom line:

Everything went well until the installation, and even then the problems were minor. However, I was disappointed by the lack of effort to try to find solutions.

It is not the things that go wrong - it's the way in which you then handle them.

Approximate cost of services:
$650.00
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Company Response

Although we are not perfect, most, if not all, of our reviews are excellent. That is because we simply don't do things like the ones you accused us of. Based on your complaints both the installer and I (Lehel) took the time to visit and consider the problems. That's a lot more than most contractors would have done for a $650 order (including taxes). However, we went, since customer service is the most important issue for us. The falling off, weak and barely held up stringer piece was shown to the man, that you left to supervise the installer, as soon as it fell off. He said to leave it and not to worry about it. In fact my installer spent about 15 minutes trying to repair it before he continued with the installation, even though it was not his fault that it let go the one nail that was NOT holding it in place. You also accused him of damaging a door on the landing, a small piece missing from the bottom of it, which looked like may have been off for a while already. He not only didn't hide the follen off stringer, he tried to fix it. As he was unsuccessful, he left the piece there for you to do with it as you please. If he possibly chipped out a piece from the bottom of the door (approx. 1" high x 2" long (???)), why would he not leave that piece there as well, so that it could at least be reinstalled by someone else? We just simply do NOT do things that you accused us of. We could NOT give you "creative solutions" at our expence to problems we did NOT create. The installer never stepped on the new carpet with his shoes. He stayed standing on the ceramic tiles and leaned over the corner when he respectfully addressed you.
I am very disappointed that you tried to blame us for things we did not cause.

GOCommuter in Whitby
GOCommuter in Whitby
3 reviews Whitby, ON
10/10

Carpeting on 2nd Floor

We were moving into a house and had the 2nd floor carpet replaced. We found Alliance from Homestars and have been very happy with them. Lehel, the owner, and Susan, the sales representative, are excellent individuals. They are extremely pleasant to be around and are very patient to give us personalized information on different flooring options and the finer differences between different materials. The educational experience has been quite enjoyable. In the end, they were able to find us an excellent deal from Beaulieu on a top-of-the-line but discontinued model, which was cheaper yet of better quality than the model we initially wanted. Furthermore, they helped us meet our tight move-in schedule by booking alternate carpet installers when their own were unavailable. On installation day, it turned out that Beaulieu had mixed in a roll of wrong carpet (same colour, lower quality) in their shipment; Lehel and Susan dealt with it professionally and got us proper replacements within a week. The new carpet is now one of the best parts of the house that we enjoy. We highly recommend Alliance's services.

Approximate cost of services:
$5,500.00
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Mo in Toronto
Mo in Toronto
1 review Toronto, ON
9/10

condo flooring (living room and den)

Excellent service, done on time and excellent quality work. No hassles with scheduling. Good selection of wood to choose from and everything was done on time. Got engineered wood floors. Would definitely recommend this to a friend.

Approximate cost of services:
$6,000.00
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AIDN1
AIDN1
4 reviews Brampton, ON
10/10

CARPET

IF YOU NEED CARPET, I WOULD RECOMMEND THEM. THEY GAVE THE BEST PRICING FROM MY SEARCHING AROUND. THEY HAD GOOD HELP AND THE PEOPLE WHO INSTALLED THE CARPET DID A GOOD JOB. THERE WERE NO PROBLEMS.

Approximate cost of services:
$1,500.00
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blaise downtown
blaise downtown
2 reviews Toronto, ON
10/10

flooring installed in townhome

Great company. Friendly service.
Gave honest advice and were very understanding. I would really recommend this company. It is a husband and wife team and they offer big company efficiency with family business attention to detail. Very knowledgeable of the industry. Good pricing as well!!

Thanks

Approximate cost of services:
$8,000.00
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j in downtown toronto
j in downtown toronto
1 review Toronto, ON
10/10

engineered wood floors for condo

We bought a condo and were in a hurry to move because our cat was sick and couldn't handle stairs anymore. Susan was very sympathetic and rushed to have the old broadloom taken out and lovely engineered wood flooring put in. She made everything easy and at a great price.

Approximate cost of services:
$10,000.00
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Karen in North Toronto
Karen in North Toronto
1 review Toronto, ON
10/10

Floorning

As landlords, we knew we needed some fast and qualified help when a basement apartment was affected by the huge rains we experienced in Toronto this summer. Alliance Floor Source met our need quickly and professionally, without huge costs. Thanks Alliance!

Approximate cost of services:
$700.00
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AW from Toronto
AW from Toronto
1 review Etobicoke, ON
10/10

New flooring in a hurry.

"We had hoped to have laminate installed in the three remaining carpeted rooms on our arrival from Ottawa, before our furniture was delivered to the condominium. We had just two days to spare. We selected a company and on the morning that they were to install the contractor called to say that he had to go to the dentist and would try to come later. We lost all confidence in this company.
We were desperate and went on to the Internet to see if we could find someone who could get us out of a difficult situation. Fortunately we picked Alliance and asked Lehel if he could help. That same afternoon he had a worker come to measure the area.We understand that the supplier, who had the pattern that we wanted, had actually closed for the day and the worker insisted on having the store opened to meet our needs. The next day his contractor started and continued until the work was finished. The work was first class and we were in good shape to receive our furniture.
It is apparent that the flooring business has many untrustworthy companies, fortunately we found Alliance and Lehel.

AW

Approximate cost of services:
$2,400.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alliance Floor Source

Carpet & Rug Retailers, Floor Laying & Refinishing, Floor Retailers

Alliance Floor Source is a Toronto-based hardwood, laminate and carpeting specialist. We sell only top quality merchandise and offer the best brands in the industry. We offer flooring products for the "do-it-yourselfer" or we can professionally install it for you. In either case, we believe in providing only the best in products and customer service.
Selecting the appropriate flooring is an investment that will prove to be one of the smartest and most durable you'll make. As one of the most important design elements in any home or business, hardwood, laminate and cork flooring are used everywhere to give warmth, a distinguished look and a timeless beauty to any room. Whether you require a new floor or a retrofit of an existing floor in either a residential or commercial property, we will do our best to find the most suitable option for your particular needs and budget.
We have been satisfying the needs of homeowners, contractors and builders for almost 25 years. When dealing with Alliance Floor Source you will not only be satisfied with the quality of our products, but you will also love (we hope and trust) the exceptional customer service and our commitment to making your flooring project a most enjoyable experience.
With your cooperation in the after installation care and maintenance of your new floor, you will have an investment to be happy about and be satisfied with for many years to come.

CATEGORIES
Carpet & Rug Retailers, Floor Laying & Refinishing, Floor Retailers, and Basement Renovation
PRODUCTS
Laminate flooring, Hardwood flooring, Engineered hardwood, Click hardwood, Carpet (Broadloom), Carpet Tiles, Area Rugs, Cork flooring, Luxury Vinyl Planks or Tiles (Floating or Glued).
SERVICES
Supply and installation. Hardwood refinishing, Buff and Coat, commercial and residential
BRANDS
Torlys, Kahrs, Mercier, Kentwood, Bruce, Satin Finish, Shaw, Coronet, Beaulieu, Kraus, Model, Kronotex, Fuzion, Laurentian, Karndean, Krono, Duraceramic, Evoke, Fuzion, Satin Flooring, Mannington, Metropolitan Hardwood Floors, Elements, Evoke, Goodfellow, Armstrong, Mohawk, Wicanders, Shaw, Richmond, Adura
STYLES
solid hardwood, engineered hardwood, wire brushed hardwood, hand scrapped hardwood, silk carpet, textured carpet, commercial carpet, carpet tile
WEBSITE
https://www.alliancefloorsource.com
YEAR ESTABLISHED
1993
NUMBER OF EMPLOYEES
4
RETURN POLICY
Varies depending on product purchased. Please call us or see a representative for details.
PAYMENT METHOD
Etransfer, Interac, Visa, MasterCard, Bank Draft
LICENSES
Not required
MEMBERSHIPS
NWFA
LIABILITY INSURANCE
Yes
DIPLOMAS
Not required
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
PROJECT RATE
By quote
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 year on workmanship, Materials by their respective manufacturers.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.