I was terrified and stressed out about these bites on my body…it turned out to be bed bugs. Paolo was the service manager that took my call and he was above and beyond helpful. He was more than happy to help me out, he spoke with me on the phone and calmed me down with reassurance that this problem would be solved. He was very kind and friendly to both myself and my family. I would have gone crazy with fear and anxiety had it not been for his help…he also took calls from me repeatedly and listened to my panic and continued to tell me the facts and reassured me that this could be taken cared of. The technician that came out to my home was extremely wonderful as well. He too, was an exceptional person who really really put much effort into this problem. He was very helpful and thorough. He reassured me and gave me the information I needed when he was all finished up with the service. Thank you for your services.
- Company Response
I remember this call and how upset you were. Part of our job is to make the customer comfortable in a very uncomfortable time. The most powerful thing that you as a customer have is knowledge and confidence is the people you have to handle your problem. We were very happy to be those people for you. I am glad that your experience with our technician was so positive. We train our technicians with the highest level of customer service skills and pest management techniques. Thank you for the oppurtunity to be of service.