Moncada Windows Doors & Siding

Windows & Doors Installation & Service
Toronto ON M4C 1H8
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Reviews for Moncada Windows Doors & Siding

Average customer rating:
7.8 10 (101 reviews)

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Michael in Toronto
Michael in Toronto
4 reviews Toronto, ON
0/10

Replace Exterior Basement Door

I would never hire Moncada again.

One of the things I hired Moncada to do was to replace an external basement door. The guy who came to do the quote was great and I think the product is good, but, like other reviewers have experienced, once the installation started things went down hill. Besides the few minor issues that you will always have the one glaring problem I really wanted fixed was the way the door was installed. Moncada did not install a 2x4 frame to attach the door frame to. What this means is the door is held in place by little more then foam insulation. The hinges of this heavy, metal-clad door are attached to 3/4" soft pine with 3/4" screws !! When I checked one of the hinges I found that two of the screws were already stripped and doing nothing. The deadbolt is also going into nothing but 3/4 soft pine, so security is now an issue. I could probably break in with one or two good kicks. Moncada's own guys acknowledge that the installation was done incorrectly yet the owner will not fix it. I understand that these jobs are rarely perfect so I have given Anthony many opportunities to right a wrong - I have sent several emails and made many phone calls over the last 3 months. The trouble is we trusted them and paid them in full. Now, it is up to me to figure out how to keep this new door from falling off and how to keep someone from breaking in.

Approximate cost of services:
$1,580.00
2 of 2 people found this review helpful.
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Company Response

Thank you for your review. As you mention our installers did recognize there was a problem when they came to have a look at the door. However at the time the weather was very cold and we informed you that we would have to do these repairs once the weather was a little warmer.

Moncada Windows had every intention to service your door because we are not that kind of company who wants to leave anything unresolved. We are very sorry that you feel you have lost trust in our company and hope that in the end we did end up resolving your concerns when we returned, as we said we would.
Moncada Windows

wilson in Toronto
wilson in Toronto
1 review TORONTO, ON
0/10

Replacement windows and doors

Good quality windows and doors. Absolutely brutal installation, rude installers, messy (cigarette butts on our property, in our garage, driveway, nails all over the property, broken glass left in driveway and never cleaned up). Very rude when the installer came back to fix problems (door not installed correctly, missed caulking). He swore at us when we questioned the half inch screws he used to attach the new hinges for the front door. The owner conveniently "disappeared" and would not take our calls. Would NEVER trust these installers to do ANY work.

Approximate cost of services:
$10,000.00
2 of 2 people found this review helpful.
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Smidge in Etobicoke
Smidge in Etobicoke
2 reviews Etobicoke, ON
3/10

New door

We got a new door installed by this company in 2008. The salesperson was very good and knowledgeable and--most importantly--no pressure. Unfortunately from there on, it went downhill. The installers (subcontractors?) were friendly and prompt, however the installation of the door was done incorrectly. It was not square being 1/4 inch off top to bottom. As well, although our contract specified that the opening was to be 36" wide, the door size was wrong and it was too small. This created problems with the installation of a storm door that was to be installed by a different company. Numerous follow up calls weren't attended to to our satisfactions and in the end, it was the other company that installed the storm door that corrected Moncada's mistake. Also, we had specified in the contract that we wanted a peephole in our door and we never did get that and eventually gave up.

Approximate cost of services:
$1,500.00
2 of 2 people found this review helpful.
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 SK in Aurora
SK in Aurora
3 reviews Aurora, ON
10/10

changed all windows and sliding doors

Anthony's crew did a great job!!! They showed up when they said they would. They were quick and clean! And the quality of windows is terrific! The house is warmer and quieter thanks to the new windows!

Approximate cost of services:
$8,000.00
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rich in Toronto
rich in Toronto
1 review Toronto, ON
0/10

Replacement windows throughout home

We paid top dollar for new, high quality, insulated and easy-clean windows.
The windows hinge inward to permit cleaning without external ladders.
After a single cleaning, the windows would no longer lock or stay open.
All the hinges snapped like flimsy twigs.
Moncado was happy to take our money and refused to take our calls about the breakage.
We paid top dollar for these windows and had to replace them all a year later (with a different company).

Approximate cost of services:
$15,000.00
2 of 2 people found this review helpful.
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Company Response

The windows you are referring to are call single or Double hung Tilt. A common mistake some people make when tilting these windows, for the first time for cleaning, is usually not opening the window up high enough before trying to tilt them.
It is unfortunate that you had to replace these windows with another company when it sounds like all they needed was replacement parts. Our windows have a life time warranty guarantee which we stand by. We would have no reason to not set up an appointment for a repair if you did contact our office.

lin in North york
lin in North york
1 review North York, ON
10/10

window replacement

Moncada windowa did an excellent job. They charge a fair price. I have recommended them to many friends who were just as happy with their work. My family has also used Moncada Windows. Their service is great and their work is fantastic.

Approximate cost of services:
$4,000.00
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Company Response

Thank you for your review
Moncada Windows

MC, toronto
MC, toronto
1 review Etobicoke, ON
3/10

windows, siding

Moncada was great up until payment was received. Once they were paid they haven't responded to phone calls or came back to finish two minor things that were left out. Please do not trust them or pay them until you are one hundred percent satisfied - once they have your money they will not respond or keep promises.

Approximate cost of services:
$20,000.00
2 of 2 people found this review helpful.
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Zsa Zsa inToronto
Zsa Zsa inToronto
1 review Toronto, ON
8/10

Window Installation

I had a good experience with Moncada. They were professional and installation was a breeze compared to previous experiences. The only thing I wished for was a little more spray foam around the edges of the windows - there were some gaps that had to be filled up.

Approximate cost of services:
$10,000.00
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iheartdesign
iheartdesign
5 reviews Toronto, ON
8/10

2 replacement windows

We requested quotes from a number of different companies in the area, as well as larger organizations, for the replacement of 2 basement windows. Jim from Moncada came and gave us a quote and it was no-nonesense, and a helpful meeting. I felt with other companies that they were giving us a "show" or that the price could be modified if you haggled - but with Moncada the pricing process was pretty straigh forward and I did appreciate that. Their pricing was on par with everyone else, we went with them evn though they were a *bit* higher because we felt that the quoting process was the least stressful.

{Delivery}
The windows came on time, and were not delayed at all.

{Installation}
The guys came to install the windows were a bit gruff. For an older couple, I would suggest having someone there to inspect the installation process, as the 2 guys were a bit intimidating.

A few weeks after the installation we were installing drywall around the window and realized that the windows were REALLY not level, and had an obvious tilt to them. We called back to express our concern and were told that it was "supposed to be like that". We were basically given the run around, which was really frustrating.

{Fixing the problem}
My husband stayed on the issue and within 2 weeks they came back. The installers looked at the window and gave my husband the run around saying that he couldn't fix it. He'd have to come back another day. We said to get his boss on the phone, and magically they were able to fix the windows.

{Summary} The whole process was pretty much ok, except for the run around at the end when the windows were not level. I would truly suggest that you inspect the windows before the guys leave. We trusted the "process" so had no reason to doubt their work.

In the end, they fixed the issue, and we like the windows.

Approximate cost of services:
$800.00
What could this company do to improve their services?
When we had an issue, it would have been helpful that they didn't defend the work right away (without seeing for themselves what the issue was!) They went on the defense right away, when we would have preferred them to acknowledge a mistake MAY have been made. We simply just wanted it fixed.
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Suzi in Brampton
Suzi in Brampton
2 reviews Brampton, ON
9/10

window installation

Staff took the time to explain product benefits versus expense. They were extremely helpful in explaining the new government grants on home renovations. We only had a few of our windows replaced, but they did not make us feel like a small client.

Approximate cost of services:
$2,500.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Moncada Windows Doors & Siding

If you need quality windows, doors or siding, you’ve come to the right place. Moncada is a family business that has proudly served the Toronto area for over 50 years. We specialize in full home window and door installations, offering the best selection and service in the GTA. Let our ...
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