Thanks Sandra
Eavestrough and Window Cleaning
Thanks a lot
We do appreciate the mention about the quality of our work as this is something we pride ourselves on and believe this has gotten us to where we are today having literally thousands of happy repeat clients. As for the 6 star rating, there are some very important details omitted in the reviewer comments that, we believe, would provide a very different picture. Firstly, the cost confusion Andrew mentions is about a simple error made on the invoice left at the property when the workers misread the work order details. Another important factor not mentioned by Andrew is that the total was actually $141.25, or more specifically, $125.00 before tax and that we only charged $122.00 before tax almost 1/2 decade ago. In other words, a total increase of only just over 2%...much, much less than the inflation costs of just about anything else, including gas costs, etc. during the same period of time. Additionally, Andrew was told via his neighbor that he will be getting a $10 discount off the next cleaning due to the error we made on the invoice left at the property, which means the subsequent cleaning cost will actually be quite a bit less than what it was 1/2 a decade ago. When all these additional factors are considered, hopefully a clearer picture can be seen that a 6 star rating is a little misleading, but we do understand that the rating obviously reflects Andrew's feelings. Unfortunately a human mistake occured on the invoice. We acknowledged this, explained everything as clearly as we could, and even provided what we felt was a substantial future discount as our means of saying, "sorry".
As for the "Online Booking Tool", it's purpose is to schedule jobs whereby we need access inside the house, such as for inside window cleaning. Outside work, such as Gutter Cleaning, does not require anyone to be present. This method of scheduling greatly improves the efficiency of how jobs are completed and gives homeowners the freedom of not having to schedule time off for something that does not require them to do so. We have found that clients overwhelmingly prefer this method because they have their own lives to live. In view of all the above, hopefully anyone who takes the time to read our reply can determine for themself whether they too would have rated our service as 6 stars due to a simple invoicing error that was caught on the very same day the service was rendered.
It seems a digit from a 10 star rating was deducted because of not having a confirmation of our coming to do the work. Note that our system does indeed provide an immediate "confirmation" of the job request into our schedule. The only thing it does not do is identify the "exact day" of our arrival since it is usually not necessary, especially for outside only type work, however, if someone needs to know exactly what day we are coming, that's not a problem....just ask and we will let you know.
Eavestrough Cleaning and Downspout Repair
Thank you for the review! While I can't speak for other companies, I can only say that Toronto Clear View Window Cleaning Inc. is guided by principles that dictate we should always do business honestly. Sometimes it means losing business to some who may wish to cut corners and thus charge less, but we believe that for the most part, we benefit in the long run with happier clients and confident referrals.
Thanks for your expression!
This entry did not meet HomeStars review criteria.
Thank you David
Please note that the use of "credit cards" were solely added for the benefit and convenience of the client after receiving enough enquiries to justify the option. Our website indicates up front that this is simply an option for payment and that there is a 3% charge added for it for which we are charged. Many people collect points and are very much willing to pay the 3% for the incentives obtained via the credit card companies. We don't think it would be fair to add a 3% extra charge to all our services for the very few that prefer to use their credit cards. We provide a service without asking for money up front and trust that our clients will subsequently pay after the services are completed. We let them decide what method they will use and clearly explain the differences it will make to the final bill.
Window Cleaning (Indoor and Outdoor)
Thank you so much!
Toronto's Multi-Award Winning Window and Eavestrough Cleaning Service Company. Whether you are looking for inside / outside window cleaning, skylight cleaning, or eavestrough / gutter cleaning services, eavestrough / gutter protection systems, or pressure washing, we have 30 years of experience serving the Toronto GTA and surrounding areas.
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Toronto Clear View Window Cleaning, Toronto's 3 decades old cleaning company has seen many Window Cleaning and Eavestrough Cleaning service companies in Toronto and surrounding areas come and go over the years. It takes repeat customers to stay in business in this industry. It takes customers who are willing to come back over and over again, and willing to refer others to us, and we believe that is the reason why Toronto Clear View Window Cleaning Inc. is still in business to this day. We started way back in 1989, and we invite you to join the many thousands of our satisfied repeat customers.
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We are honored to be the company selected as Toronto's Authorized Diamond Back Gutter Protection System. Note that there are a number of Gutter Protection type products on the market and contrary to what some of the competition claims, they are NOT all the same. We invite you to take a look at what we install and we have no doubt that by simply seeing it you can tell how it is a superior product. Feel free to browse our website at https://torontoclearview.com/services/toronto-gutter-guards for details about the product.
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For over 30 years, Toronto Clear View Window Cleaning Inc has been servicing Ajax, Aurora, Brampton, Bridle Path, East York, Etobicoke, Forest Hill, Halton Hills, High Park, Lawrence Park, Leaside, Markham, Mississauga, Newmarket, North York, Oakville, Oshawa, Pickering, Richmond Hill, Rosedale, Scarborough, Stouffville, Thornhill, Toronto, Uxbridge, Vaughan, Whitby and more.
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