Replacement of 3 bedroom windows
Overall: very good product, but weak customer service
I recently purchased 3 windows + installation from Brock for my home in downtown Toronto. The quote was the highest of the 3 we received, but the estimator was friendly and took the time to explain the job. This made me generally more comfortable with Brock than the others.
The windows needed to be installed on the weekend, and the installers were accommodating in finding a date. The installers arrived half an hour late, but otherwise were courteous and clean.
There were a couple of problems that I later contacted the general manager to discuss:
1) the installers had left some black markings on my bedroom wall (just under the window)
2) there was a lot of street noise coming in from the main window in the master bedroom (I live on a busy street and Brock recommended triple-glazed windows to minimize noise. So I was pretty surprised / disappointed when the new window was louder than the old one).
It was a little difficult to reach the manager, taking a few days to reply each time. In the end, I cleaned up the wall myself and decided to live with the noisy window. About a month later, I realized there had been an installation flaw with one of the window catches, which was preventing the window from closing fully and led to the excessive noise. I fixed it myself and the window is much better now (to be fair, Brock did offer to send someone over when I notified them of the installation problem).
Overall, the windows are obviously high quality. There were a couple of issues with the installation, but not major. If the customer service follow up had been better, I would have been more happy about the whole job.
- Approximate cost of services:
- $0.00