We hired Brock to replace all windows in our home several years ago. Within that time we had to replace about 7-8 windows at the front of the house due to air seal leaks which became very visible (full of fog). The windows were under warranty, except for one. We now have another one that has lost it's seal and the window has fogged up. Other things that don't work well are the locks on the patio doors. They don't grab the latch on the door and constantly need adjusting. They feel cheap.
My mother went with another company a few years before we replaced ours and has not had one issue with her widows, seals, locks, caulking etc. She lives right next door to us. I'm disappointed with quality of North Star windows which I was told was of upmost quality. We spent about Twenty Five thousand dollars on the project
- Company Response
We'd like to apologize for any concerns you're having with regard to the quality of your windows.
We can assure you that North Star Windows are high quality, energy-efficient vinyl with numerous certifications from Energy Star to AAMA.
If you presently have concerns relating to your windows, patio door or installation, we ask that you please send us an email with photos and details of the items of concern, and we will work with our team to rectify them.
Due to the name used on your review, we're unable to locate your file; however, we are more than happy to assist you in resolving this.
Your satisfaction is incredibly important to us.
Brock Doors & Windows Ltd.