Had 3 windows installed and was very pleased with the installation. We also ordered a front entrance door and we were told at the last minute there was some kind of issue with it and that they would get back to us regarding the new date of installation, but we have not heard back from them. Very disappointed with customer service not returning our calls.
- Company Response
We appreciate you bringing this to our attention. We have advised the Project Coordinator assigned to your renovation project and she has advised that you've been made aware of unforeseeable delays surrounding your entry door system.
We do apologize immensely for the inconvenience this poses and an updated installation date will be communicated alongside you once an estimated date of arrival is obtained from the manufacturer.
Thank you for your understanding.
Brock Doors & Windows Ltd.