In August of 2011, I had 5 windows installed by this company. They weren't cheap but the salesman sold me on the company's reputation and their guarantee. The windows are great. I have no complaints. A few years ago (I can't remember which year) we had an exceptionally cold winter. I believe the term 'polar vortex' came into fashion as a result of that winter. In the middle of the cold snap, I woke up one morning to a huge crack in the window. I called the company about the crack and was told that cracks were not covered under the warranty. This was upsetting because clearly there was a defect in the window. Nonetheless, after my anger wore off, I called back the company and arranged for them to come in and do the repair. I was quoted a price of $278.84. The repair was done in July of 2016. Since the work was done in July and my AC was on I had on need to open the window. A couple of months later, I went to open the window and that was when I noticed the terrible job that was done. The plastic panel at the bottom of the window that you would hold to lift the window was not installed properly so you can't lift the window from the bottom. From the photo, you can see that the plastic piece should fit into the groove at the bottom. It is clearly too long. Anger got the best of me and to be honest, I was so done with this company that I didn't even bother to call them and report the condition that the repair guy left the window in. I figured I could just live with opening the window from the top panel. I guess I can't live with it anymore so I decided to write this review. If it weren't for the fact that I had to pay to get the broken window fixed and the fact that the repair was not done to my satisfaction I would have given this company 5 stars.
- Company Response
We're sorry to hear of the concerns you're mentioning within this review. It is imperative that any and all concerns you may note, are directed to our team as soon as remotely possible to ensure rectification.
We'd like to ask if you could kindly connect with our general mailbox so we can resolve this alongside you. Unfortunately, the details listed in your review do not provide enough information to verify your customer profile.
Brock Doors & Windows Ltd.