Brock Doors & Windows Ltd.

In the Spring of 2017 I thought abpout replacing my door. Due to their extensive advertising, it was the first place I decided to go. To be honest, the first time I went to the showroom I was overwhelmed with the selection and left. By July I decided to try again. Looking at their on-line catalogue I found exact door I wanted and returned to Brock where I saw the door I wanted. Arrangements were made, and BK soon came to look over my existing door and do some preliminaries.

BK explained everything clearly and concisely. He even drew a sketch of the new door which really put the project in perspective. I was impressed so far but I did go through the process of getting several other quotes. This was a complete waste of time, and I quickly returned to Brock to sign the paperwork. I arrived early for my appointment and while there was assisted by another great member of the Brock team that gave me great advice on selecting the appropriate hardware. I would personally like to thank her because the door handle that she suggested was a perfect match for the style of door.

Fast forward to last week and my door was ready for installation - it actually arrived four weeks ahead of schedule. The installer arrived on time with his partner. The installer had also been by in August to do the actual measurements for the frame, etc. Now I am certain that all of Brock's installers are the same, but this man was the epitome of the perfect tradesman. He was meticulous and a perfectionist. It was as if he was doing a project for his own home. By the time they left, it was as if I had a brand new house.

I could go on and on about the excellent service from start to finish, but I will just conclude by saying that from the being to the end of the process Brock exceeded every possible expectation that I had. I would not hesitate to recommend Brock, and will surely use them again.