Brock Doors And Windows

Windows & Doors Installation & Service
278 Orenda Road Brampton ON L6T 4X6
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Peter in Etobicoke
Peter in Etobicoke
17 reviews Toronto, ON
8/10

Six Replacement Casement Windows

Our old aluminum windows were replaced with triple-glazed krypton-gas vinyl frame casement windows. It took only one month from the salesman's estimate until installation day. The two installers were professional, courteous, and stayed late to finish as evening came. We were impressed with their speed and attention to detail.

There were a couple of scrap slivers and loose screws around the house which were difficult to see during cleanup as it was getting dark. Also there were 4 missing plunger clips which keep the screens (2 per screen) in place. We had to wait a week for the manufacturer's rep (Northstar Windows) to bring us some spares. The installers should have a baggy of extra small parts handy because they can be easily lost. We also had to paint in a few spots where they used wood trim on the inside.

Approximate cost of services:
$9,000.00
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Company Response

Hi PN!
Thank you for your feedback, we're very happy to hear the installation went seamlessly for you. That being said we do apologize that materials were left behind after the installation and that your plunger clips were missing. We appreciate the constructive criticism regarding the installers keeping spares of certain materials because you are absolutely correct when saying small parts can be easily lost.
Thanks again for your feedback! It is greatly appreciated.