Do yourself a favor and run away!
it took 12 months to complete 1 window even though I originally ordered two.
as previous posts note, if you have a timeframe and other contractors waiting then do not use brock.
here is my timeframe:
17 July 2015 - Scott gave quote for several different choices
24 July - I ask about two in particular and scott says 8 weeks to deliver
25 july - I ask if install is possible for 11 sept and scott advises the office needs to rebook another appointment for him
29 july - I email saying I have still not heard from the office but he says he is available Friday.
12 August - scott finally returns and the contract is signed. he says don't call the office or you get pushed to the back of the pile. of course I take this as a joke.
1 sep - installer is due but did not show up
9, 12, 16 sept - emailed with no response until 16 when charlotte advised he could come the latest by 19 September. I reminded her that the windows needed to be installed prior to the stucco
17 sept - Frank, the installer came (he had been ill) to check the measurements. he confirmed the windows would be installed prior to the stucco and my 82 year old inlaws arriving (they couldn't sit in the house in winter with huge open holes in the walls)
20 oct - I email charlotte after leaving several messages on the phone with none being responded to. it is now 10 weeks since the contract was signed. the inlaws arrive on 29th and the stucco starts on 2 November! I called frank who said only charlotte could arrange the installation dates and times
21 oct - charlotte calls to say she hasn't even ordered the windows from the suppliers! she blamed it on waiting for frank to respond to a query she had on a measurement but he doesn't use a computer? then she says that because there are only 2 windows ordered they will not split the order. (i could have had the stucco people leave the side of the house where the bay window was going till last but she refused) the bay window and takes longer to get from the manufacturer so if I still want the bay then both would not be delivered and installed until 17 November but if I cancelled the bay then she could have the plain window installed by someone else on the 9 or 10 November.
11 nov - the window was installed however I noticed there was a cut up into the wall and a scrape on the inside piece so emailed scott. who offered to take a look. I said he didn't need to if frank or the installer would come back to fix it.
nov 20 - scott says he has enquired if it is a service issue
dec 3 - I ask scott how long this should take
5 feb - the installer returns and fixes the wall but no one even told him about the piece that needs changing and he doesn't have any in the van!
31 mar - email scott again who apologises and says he will get on it.
24 may - I email again!
26 may - scott advises that diane from the office will call to respond
8 july - finally done!!!
note that scott and frank and the final fellow all appeared shocked that i could not get 2 windows installed or that it took a year to happen but no one was able to get anything done.
- Approximate cost of services:
- $2,400.00
- Company Response
Hi There Ms. J, it's unfortunate to hear you're unhappy with your experience. We do apologize that the timeframes given were hard to accommodate. We tried every avenue to rectify the situation and have on record great efforts to meet your needs for specific install dates and times, and we're sorry we just could not satisfy you.
The issues you encountered were not because of a lack of effort on our ends, we worked to accommodate all your needs but it wasn't satisfactory in your eyes and we apologize for that and are glad your project has since been completed.
Thank you for your feedback.