Great reviews from others, but we had a negative experience. Communication leading up to the project was fine, and everyone was very polite. However, we received a surprise invoice at the end, and workmanship was below average (paint job was poorly done, sink had to be reinstalled because it wasn't centred and was leaking after first installation, mirror wasn't straight). You challenge him and give him feedback he disagrees with he will turn on you - quickly!!
Edited June 2016
Your response is almost as long as the text you sent me after midnight! Sorry, but we paid over $6000.00 and have invoices to show for the work, we were your client and we tried getting your help to see if you'd be good for our larger renovation. This was a good test of character. I'm not going to deal with the back and forth on Homestars. We chose to go with someone that exceeds our expectations - remains professional throughout and no surprises!
- Approximate cost of services:
- $1.00
- Company Response
Dear “Private User”
Thank you for the feedback.
Unfortunately because you have chosen not to reveal your identity in connection with this review, we are unable to determine who you are or what project this is? The description of your project and the issues you had does not specifically describe any project we have completed lately or in the past. Without success our office spent the better part of 4 days going through our project archives in an attempt to recognize you as a client and the back ground of your project so contact could be made and any appropriate resolutions could be provided. Oborne Contracting also reached out to HOMESTARS in pursuit to disclose you the author of the review with zero assistance.
As the evaluating “client” It would only be fair, to grant Oborne Contracting the opportunity to address any such issues before a public review. It really seems that the scale of the issues described don’t truly reflect the rating “1” provided. We are really scratching our heads on this one. We have no idea who you are or if you’re a “client” at all.
The best we can do at this point is to just kindly request that this reviewer please contact us and allow us to try make the situation right and remind you why you hired us in the first place.
It must be noted that Oborne Contracting strongly questions the legitimacy of this review and denounces the process by which the web-site “HOMESTARS” chooses to allow these types of posts. Allowing anonymous criticism simply ratcheted up viciousness and demoralization without actually helping to facilitating any beneficial solutions.Sadly even those of us who are good well intended people are often scarred by a stereotype that is assumed by the profession we are in. Construction has always been a profession that often gets little respect, in part because the bad tends to overshadow the good, but society's deep-set anathema towards good contractors has always been a mystery to me, but one I hope to one day solve, however that will be a mountain I can never climb if our evaluators are ghosts................................
http://www.canadiancontractor.ca/canadian-contractor/homestars-anonymous-online-reviews-reduces-ranking/1003277057/